FAQ

SHIPPING

How long will it take to receive my strap once I place my order?

Our straps are available for immediate shipment and are shipped out within one business day from the time the order is placed. Shipments within the USA are shipped free of charge with FedEx 2-Day shipping and will arrive in two business days. If you choose to upgrade to FedEx Standard Overnight shipping, packages will arrive the next business day. International shipments are sent via FedEx International Priority and typically arrive in two to five business days, depending on the location.

Please note the following:

Orders placed by 12:00 PM EST, Monday through Friday, will ship out the same day. Orders placed after this time will ship the next business day.

Standard overnight orders placed on Friday before 12:00 PM EST will arrive the following Monday. Standard overnight orders placed on Friday after 12:00 PM EST, or Standard Overnight orders placed on a Saturday or Sunday, will ship on Monday for Tuesday delivery.

Does Horus ship worldwide? Will I have to pay duties and taxes on my international shipment?

Yes, we ship worldwide. Your international order may incur duties and import taxes, which are determined by your local customs authority. For more information, please contact your local customs office. Horus is not responsible for payment of duties & import taxes.

STRAPS

What if a strap for my watch is not listed on the website?

Several models of our straps will fit a variety of watches. To inquire about your watch, please email info@hypetimeindia.com

We also offer straps in standard 20mm, 22mm, 24mm, and 26mm lug widths, which will fit nearly any watch with straight lugs.

Will my strap fit exactly the same as OEM?

Yes – we guarantee perfect fitment on all of our straps.

What if I need a shorter or longer strap?

Our straps are able to be adjusted to multiple sizes. We do not accept custom orders at the moment.

Are these straps waterproof?

Our rubber straps are waterproof. Our carbon & leather straps are not waterproof and we do not recommend exposing them to water or any other liquid. If your strap does come into contact with water, we recommend immediately drying it off with a paper towel or cloth.

OTHER

What is your return policy?

You may exchange your strap or return it for a full refund within 15 days of purchase, as long as the product is unworn and in perfect condition. Please note that the buyer is responsible for paying all associated shipping costs.